I wish I knew… when to hang up

Some great tips here on how to deal with aggressive counterparts.

newlawyerlanguage

When I started practising law, everyone refused to speak with a particular lawyer over the phone. This lawyer was known in the legal community as ‘the Pterodactyl’ due to her screeching at other lawyers. If she called the firm, all the assistants knew not to bother putting the call through to the lawyer responsible for that matter. They would politely say, “It is our policy that all communications are to be in writing”, and hang up.

I was shocked when I met this lawyer at court one day. She was pleasant enough. I think she even complimented my shoes. I didn’t understand why my firm had a ‘policy’ to deal with her. That was, until I had a matter against her.

She wasn’t just rude; she was abusive. She called my client a liar. She called me a liar. She said my correspondence was “bordering on unethical” because I had…

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