Awkward Conversations

Many of the conversations we need to have with clients as lawyers involve awkwardness. We need to pry into details that most people who much prefer to keep private. We need to be satisfied of capacity to give instructions, continually check that the client understands what is happening, and confront the client with uncomfortable truths and legal advice – all without sounding like a patronising arse.

It’s… difficult!

What are ways to lay down boundaries and explain why we are asking awkward questions that can maximise client rapport, instead of diminishing it?

Read More »